Abstract
The main method of analyzing conflict management focuses heavily on managerial interests of workplace efficiency and productivity. In this paper, the author provides an expertise view point analysis which orients business conflict resolution toward people rather than productivity. The paper provides a practical and meaningful way of dealing with conflict in a manner that acknowledges that specific cases may demand particularized decision-making focusing on individual perspectives. The paper draws on the equity theory to show how employees who perceive a system as fair and just can increase production and thus a positive perception of organizational behavior. Implications for future research could examine the relationship between organizational justice and the more global concepts of rule and level-headedness.
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