Abstract
An experienced several significant trends and shifts as a response to the changing global landscape and technological advancements. Here are some essential specifics related to the IT and Business Process Outsourcing (BPO) sector India in 2020 contributed to 8% of India's Gross Domestic Product (GDP). As of March 2021, the combined IT-BPM sector provides employment to around 4.5 million individuals. Notably, the Indian IT-BPM industry experiences a notably high employee attrition rate. As this sector progresses, there is growing concern that the advent of intelligent machines (AI) might lead to substantial automation, potentially impacting job opportunities in the upcoming years. It's worth noting that the United States is the destination for two-thirds of India's IT services exports.
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