WORK LIFE BALANCE AND ITS INFLUENCE ON EMPLOYEE ENGAGEMENT “Y” GENERATION IN COURIER SERVICE INDUSTRY

Setyo Riyanto,Lukertina Lukertina,Eny Ariyanto

doi:10.32479/irmm.8499

Setyo Riyanto, Lukertina Lukertina + Show 1 more

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https://doi.org/10.32479/irmm.8499

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Abstract

The business landscape in the courier services industry has a very significant change as a result of its high and rapid growth of e-commerce in Indonesia. The tight competition between companies in the courier service industry can greatly affect employees work life balance, especially for “Y” Generation, those born between 1979 and 1994. The purpose of the study is to determine which the factors of work-life balance of Y generation affects employee engagement in industry. The research was conducted on 118 employees from generation Y who represent each post office in Java Island. The chosen Java Island as a research location because of the number of courier companies and the largest customers, more than 50% are in Java island. The study used questionnaires to collect data.Keywords: Work Life Balance, Work Interference with Personal Life, Personal Life Interference with Work, Employee Engagement, Courier Service Industry.JEL Classification: MDOI: https://doi.org/10.32479/irmm.8499

Highlights

It is difficult for employees to balance life in the workplace and personal life, when the demands of work as a result of competitive pressures increasingly, they have to carry out their personal activities
Work life balance (WLB) be very crucial and can interfere with the performance of employees and even be a trigger for the turnover intentions in the many industries. This condition make an attention of experts to examine the employees WLB and Work Interference with Personal Life (WIPL), Personal Life Interference with Work (PLIW) as examined by Doherty (2004) and Lockwood (2005)
While the employee engagement variables consist of three dimensions: Vigor, dedication and absorption

Summary

Introduction

It is difficult for employees to balance life in the workplace and personal life, when the demands of work as a result of competitive pressures increasingly, they have to carry out their personal activities. Work life balance (WLB) be very crucial and can interfere with the performance of employees and even be a trigger for the turnover intentions in the many industries. This condition make an attention of experts to examine the employees WLB and Work Interference with Personal Life (WIPL), Personal Life Interference with Work (PLIW) as examined by Doherty (2004) and Lockwood (2005). WLB is increasingly being recognized as one of the major issues facing today’s millenials workforce (Low and Chua, 2019)

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