Work leisure conflict, job stress, life satisfaction and turnover intention of hotel workers in Accra, Ghana

Abstract

Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers.