Abstract
Objectives: The purpose of this study is to examine the impact of interpersonal relationships (i.e. respect and felt trust) on work engagement among employees from the manufacturing sector in Jordan represented by a critical Oil and energy supply company; Al-Manaseer Group in Jordan. The study attempts to uncover the impact of procedural justice on employees’ work engagement. Methods/Statistical Analysis: Data collected from 181 respondents were analyzed using SEM/Amos for data analysis, conformity factor analysis, path analysis, regressions and correlations. Findings: Results indicated that respect that employees receive from their managers and employees’ felt trust positively affected their work engagement. Both mediated the relationship between procedural justice and work engagement and felt trust mediated the relationship between respect that employees receive from direct manager/supervisor and job engagement. The results also revealed that procedural justice has a positive effect on perceived respect from their direct manager/supervisor, withan also positive effect on employees’ felt trust. Application/Improvements: Empirical study serves manufacturing organizations and hence its findings may provide a better understanding of the impact of respect, trust and justice on employees’ work engagement. Thus, effective interpersonal relationships may further predict significant organizational consequences that require further research and analysis. Keywords: Felt Trust, Procedural Justice, Respect, Work Engagement
Highlights
It is no longer viable to ignore the pervading influence of interpersonal relationships inorganizations
Researchers have argued that interpersonal relationships predict proactive work behaviour and work engagement, in turn improving the organization’s performance[3,4]
There seems a lack of studies covering an important area investigating the impact of interpersonal relationships represented by the respect that employees receive from their immediate managers, and employee felt trust and their impact of work engagement
Summary
It is no longer viable to ignore the pervading influence of interpersonal relationships inorganizations. Good interpersonal relationships mean a positive environment and a supportive work climate that are necessary to produce better results[1]. Positive interpersonal relationships facilitate many desirable outcomes such as organizational learning, cooperation, effectiveness, and employee loyalty[2]. Higher levels of job dissatisfaction, leave intention, and negative health outcomes occur in organizations with passive and negative interpersonal relationships[5,6]. There is immense research discussing interpersonal relationships in general and trust, respect, and engagement in particular. There seems a lack of studies covering an important area investigating the impact of interpersonal relationships represented by the respect that employees receive from their immediate managers, and employee felt trust and their impact of work engagement. This study will contribute to the literature by studying the role of procedural justice on work engagement among employees in organizations
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