Abstract
Work performances are an essential key indicator for various organizations, especially in the library. Work performance guide libraries to develop business strategy, and achieved mission and vision of the libraries. Unfortunately, a study in work design concepts in librarianship literature is very limited. In contrast to others, profession work designs are always a key indicator to measure work performance. Therefore this fissure opens a new perspective on work performance study in library fields. Accordingly, this study proposed a new dimension in measuring work performance. Hence, the objective of this study is 1) to identify the conceptual frameworks of work performance and work design, 2) integrating these to propose a heuristic conceptual framework. A systematic review was conducted in social science, psychology, library and management databases. The generic framework was identified and the dominant dimension was listed in the systematic table. The underpinning generic framework, model, and theories were identified. The frequently used to describe work design, competencies and work performance were integrate. Based on the systematic review of the previous study, a heuristic conceptual framework of work performance, competencies, and work design were proposed. The proposed framework can serve as a fundamental conceptual framework for future study on work performance in library fields.
Highlights
In recent years, the higher education industry has evolved, and student expectations towards universities have increased (Lin, Salazar, & Wu, 2018)
T-test analysis indicates that It has been proved from the data analysis that the university facilities affect the student satisfaction more in Malaysia than Pakistan
Whereas the student satisfaction varies in Pakistan across most of the universities, the student expectations towards university facilities are low in Pakistan
Summary
The higher education industry has evolved, and student expectations towards universities have increased (Lin, Salazar, & Wu, 2018). Student expectation from higher education institutions includes The faculty relationship with the students, activities and facilities provided to students and different level of satisfaction related to teaching and learning. These expectations directly impact the overall student satisfaction (Arambewela & Hall, 2009; Lin et al, 2018). Facilities and support in studies are key factors that will have enormous impact on student satisfaction level. Addition to this student career counseling during their studies have a considerable impact on the student’s career (Napitupulu et al, 2018)
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