WITHDRAWN: Usage and adoption of artificial intelligence in SMEs

Abstract

The usage of artificial intelligence has been increased in the last 15–20 years. The corporates and governments are also concerned about their business administration, production, and logistics due to covid-19 crises. The usage of artificial intelligence can help in business development from small-medium enterprises to big shot organisations. The main purpose of this paper is to explore the usage of artificial intelligence to develop business activities in SMEs and the factors responsible for the adoption of artificial intelligence. Systematic literature review technique has been adopted. The main findings are that artificial intelligence can be used for maintaining social distance, performing business activities from a safe place, enhance customer deliverance, generate business for organizations, and give a competitive edge at the same time during the coronavirus pandemic. It was noticed that artificial was already in use by the big organizations like Google, Facebook, bumble, Netflix, Amazon, etc., but now small organizations could also harness this resource to boost their production and operation activities to compete and grow in the current scenario. The researchers have identified ten factors responsible for the adoption of artificial intelligence in SMEs, which can be further tested at the primary level by future researchers.