Abstract

Methods Start with your baseline assessment from where a quality statement is chosen. The materials include Quality statement, quality program, performance measurement system, determining quality improvement goals, stakeholders & patient participation, an implementation plan and evaluation. Determine an active case load where a sample is got through a computer automated system or manual lists. Using performance indicators, patient’s files sampled are reviewed by the quality team. Results are shared and discussed with the quality team, staff and then another quality statement can be made. Though many performance gaps can be identified the rule of one is employed in selecting the quality statement.

Highlights

  • To provide direction of what needs to be done and how they will be accomplished

  • Determine an active case load where a sample is got through a computer automated system or manual lists

  • There was improvement in all the areas of focus due to interventions with 3% in CD4 monitoring, 8% improvement continuity in care and 6% improvement in TB assessment

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Summary

Background

To provide direction of what needs to be done and how they will be accomplished. To set a framework for holding the HIV programme and service providers accountable for the quality of patient care. It’s a basis for self–evaluation for cycle of improvement

Methods
Discussion
Results
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