Abstract
The Service Employees International Union (SEIU) has launched an ambitious plan to service hundreds of thousands of its members through a network of Member Resource Centers (MRCs). This call center servicing strategy draws on the experience of unions in Australia and the customer service centers operated by major corporations. Call center critics fear the role of union stewards and shop floor activity will be undermined by the introduction of this system in SEIU workplaces in the U.S.
Full Text 
Sign-in/Register to access full text options
Sign-in/Register to access full text options 
Published version (
Free)
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
