Why Mission Control Works: Supporting Cognition and Collaboration in Distributed, Dynamic Worlds

Abstract

Studies of failures have dominated human factors research in complex, dynamic domains. The goal of this panel, however, is to use a case study of success - space shuttle mission control - to explore how robust problem-solving and effective collaboration among distributed, functionally distinct agents can be facilitated. This panel brings together human factors researchers and systems designers who are familiar with mission control to discuss the cognitive factors, organizational practices, and technological innovations that contribute to the success of space shuttle missions. As with other complex domains, economic and technological pressures are threatening mission control's bases for success. These pressures (e.g., budget/staff reductions, more complex technology, and longer, more remote missions) are intensifying demands for “smarter”, more autonomous computer support tools. Therefore, this panel explores approaches for designing intelligent systems and automation that perform as “team players” in challenging operational environments - where effective collaboration constitutes the key to success.