Abstract
In service- and people-oriented industries, such as the airline industry, organizational performance is determined mainly by employee psychological well-being and attitudes, which are influenced by supervisor attitudes. The purpose of this study was to investigate the influence of flight attendants’ perceptions of three leadership styles(inclusive, paternalistic, and ethical leadership) on their engagement and innovative behavior. A self-administered questionnaire was completed by 278 flight attendants. The empirical results indicated that supervisors’ leadership style positively influenced their job engagement and innovative behavior. In more detail, inclusive leadership, paternalistic leadership, and ethical leadership significantly affected employees’ engagement. In addition, employee engagement had a positive effect on innovative behavior. Also, inclusive leadership and paternalistic leadership significantly affected employees’ innovative behavior whereas ethical leadership did not. The research limitations and suggestions for future research directions are discussed.
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