Who is in the center? A case study of a social network in an emergency management organization

Abstract

PurposeThe purpose of this paper is to explore the social network in an emergency management organization during a large exercise held in Greenland in 2016. Inspired by approaches in business and organizational studies the aim is to investigate the flow of information through formal as well as informal channels.Design/methodology/approachSocial network analysis is applied to model this flow and the social network is analyzed with regard to core/periphery structure and actor centrality. In order to explore the relationships between actor attributes such as age, years of experience, operational Arctic experience, smoking and personal interests, a regression analysis is employed with membership of the network core as dependent variable.FindingsThe findings show that smoking, rank and ad hoc membership of the emergency management organization influence the odds for being in the core of this particular social network most. Finally, some strengths and weaknesses of the approach are discussed as well as implications for future research in the field.Originality/valueEmergency management tasks are often performed more through informal coordination than “by the book.” A medium for such informal coordination is the social network that emerges among individual actors who like each other, share interests and experience and communicate directly with each other. Emergency managers use that kind of social network to cut red tape and solve urgent problems and share knowledge in ways not mapped in plans or shown in organigrams. Most practitioners are aware of this, but it is a field not well theorized.