Who Does the Public Blame for Inequities in Public Service Provision? Examining the Effect of Contracting and Cost Information in a Survey Experiment

Abstract

Research assessing blame attribution in third-party governance views public service performance as a function of efficiency and effectiveness but overlooks equity. We address this gap in the literature by asking two questions: (1) Does contracting out lessen the blame assigned to the government for inequitable service provision? and (2) Is the public less critical of inequitable service provision when told it results in greater efficiency? To answer these questions, a survey experiment was conducted using a representative sample of United States residents (n = 1034). The results show that, while the government still bears responsibility for inequitable service provision, contracting out diminishes some of the responsibility placed on the government, shifting it toward the contractor instead. In addition, citizens’ blame attribution patterns do not change when told inequitable service provision results from efforts to improve efficiency, which suggests that the public does not excuse inequitable service provision even when told it saves money. The findings of this study contribute to the understanding of blame dynamics in third-party governance and bring implications to democratic accountability.