Which quality determinants cause MOOCs continuance intention? A hybrid extending the expectation-confirmation model with learning engagement and information systems success

Purpose– The purpose of this paper is to propose a hybrid model based on expectation-confirmation model (ECM), technology acceptance model (TAM), and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users’ continuance intention of the digital library.Design/methodology/approach– Sample data for this study were collected from students enrolled in a comprehensive university in Taiwan. A total of 600 questionnaires were distributed in the campus library, and 525 (87.5 percent) usable questionnaires were analyzed using structural equation modeling (SEM) in this study.Findings– Findings show that the proposed research model integrating ECM, TAM, and updated DeLone and McLean IS success model has good explanatory power for quality antecedents of users’ continuance intention of the digital library. Information relevance, system accessibility, and technical support play key roles in explaining users’ continuance intention of the digital library via their beliefs.Originality/value– This study’s empirical evidence on capturing ECM, TAM, and updated DeLone and McLean IS success model reveals deep insights into quality evaluation for users’ continuance intention of the digital library. Especially, this study additionally contributes to the identification of interface features that may lead to users’ continuance intention of the digital library.

Purpose– The purpose of this paper is to propose a hybrid model based on the expectation-confirmation model (ECM), flow theory, and updated DeLone and McLean information system (IS) success model to examine whether quality factors as the antecedents to nurse beliefs affected nurses’ intention to continue using the blended electronic learning (e-learning) system.Design/methodology/approach– Sample data for this study were collected from nurses at five hospitals in Taiwan. A total of 500 questionnaires were distributed, 396 (79.2 percent) questionnaires were returned. Consequently, 378 usable questionnaires were analyzed in this study, with a usable response rate of 75.6 percent. Collected data were analyzed using structural equation modeling.Findings– Information quality, system quality, support service quality, and instructor quality contribute significantly to perceived usefulness (PU), confirmation, and flow, which together explain nurses’ satisfaction with the usage of the blended e-learning system, and this in turn leads to their continued system usage intention.Originality/value– First, the application of the ECM with the view of updated DeLone and McLean IS success model reveals deep insights into quality evaluation (including information quality, system quality, and support service quality) in the field of nurses’ e-learning continuance intention. Especially, this study additionally contributes to the identification of instructor quality that may lead to nurses’ continued blended e-learning usage intention. Next, the empirical evidence on capturing both extrinsic motivator (i.e. PU) and intrinsic motivator (i.e. flow) for completely explaining quality antecedents of nurses’ blended e-learning continuance intention is well documented.

This research develops an integrated model of Information System (IS) success based on the DeLone and McLean (2003. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30) IS success model and the technology–organization–environment framework of the firm to provide small- and medium-sized enterprises (SMEs) with the relative importance and knowledge of IS success. A questionnaire-based survey was conducted to collect data from 316 Iranian and Malaysian manufacturing SMEs. Our findings show that the determinants of IS success among SMEs are not limited to the technological factors identified in the DeLone and McLean (2003) IS success model. We in effect found that IS success among SMEs is also determined by some key organizational and environmental determinants. We observed that the involvement of both top management and employees in different stages of IS implementation is important and IS success among SMEs requires internal and external support. The study contributes to the theory by extending and empirically testing the DeLone and McLean IS success model in a different setting than in previous studies. The study can serve as a basis for future research in this field through advancing the theoretical development in the area of IS success.

Requirements elicitation is the practice of discovering the requirements of a system from users’ perspectives before the system is developed. It is one of the activities carried out during the analysis phase in Software Development Life Cycle (SDLC) Model. The challenge of this requirements elicitation is particularly prevalent among junior programmers as they have lack of knowledge, exposure and experience in identifying what kind of questions should be asked to the system’s users when formulating their requirements. Hence, this study aims to construct a list of standard questions, coordinated with key dimensions in the DeLone and McLean Information Systems (IS) Success Model to assist these junior programmers to identify the system requirements in more detail as the user wishes. Three (3) steps are conducted to be used as methodology for this study: 1) exploration of the DeLone and McLean’s key dimensions, 2) keywords identification according to the key dimensions explored, and 3) construction of important and standard questions, coordinated with the key dimensions of DeLone and McLean IS Success Model. The first two steps involve literature from established online databases, while the third step is the main contribution of the authors. At the end of this study, a list of 60 important and standard questions to be answered by users during requirements elicitation is meticulously constructed. With that comprehensive and standard questions, it is positive that junior programmers can better investigate and comprehend the user’s needs, problems and even their requests during requirements elicitation.

Ten years ago, we presented the DeLone and McLean Information Systems (IS) Success Model as a framework and model for measuring the complex-dependent variable in IS research. In this paper, we discuss many of the important IS success research contributions of the last decade, focusing especially on research efforts that apply, validate, challenge, and propose enhancements to our original model. Based on our evaluation of those contributions, we propose minor refinements to the model and propose an updated DeLone and McLean IS Success Model. We discuss the utility of the updated model for measuring e-commerce system success. Finally, we make a series of recommendations regarding current and future measurement of IS success.

Purpose – The purpose of this paper is to examine the effectiveness of information technology in reducing corruption in China. Meanwhile this paper explores whether electronic monitoring systems (EMS) can be evaluated in terms of the DeLone and McLean information systems (IS) success model. Design/methodology/approach – The status of the EMS in five cities is first proposed, and then a model of e-government system success is designed to evaluate the EMS. Data are obtained from 387 civil servants in the supervision agencies. Then the effectiveness of EMS in reducing corruption is deeply assessed, and the DeLone and McLean IS success model is validated. Findings – The findings show that the application of EMS has a positive effect on reducing corruption. IT thus has the potential to reduce corruption, but the institution and the people are more important. Originality/value – Although many theories about reducing corruption have been proposed, the EMS application in reducing corruption has seldom been addressed. This study is the first, to the author's knowledge, to examine EMS and corruption reduction from the point of view of the IS success model.

This study investigates the impact and utilization of digital resources on students’ performance in distance learning. Specifically, it explores how digital resources influence academic outcomes among the students in distance learning environment of Allama Iqbal Open University (AIOU) South Punjab campuses. A quantitative research methodology was employed for this study, with data collected via a survey. The research utilized a modified version of the DeLone and McLean Information System (IS) Success Model as its theoretical framework. The purposive and convenience sampling techniques were applied for data collection targeting 350 students, who were asked to complete an electronic questionnaire. Following data cleaning procedures, 308 valid responses were retained for analysis. The data was then analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that the use of knowledge quality, digital resources system quality and service quality positively affects students’ performance in distance learning environment. Additionally, the personal intention, motivation, and self-efficacy that enhances students’ performance. With this, technological infrastructure within educational organizations, along with positive student success stories, contributes to improving the reputation of the institutions offering distance learning programs. This research provides recommendations for universities aiming to develop or enhance their distance learning platforms. The findings offer actionable insights on how to leverage digital system effectively to enhance students’ educational experiences and overall satisfaction. The study makes a significant contribution to the existing literature on digital resources, emphasizing the role of technology in online education. It also highlights how digital system, and services not only benefits student academic performance but also improves the methods of distance learning in educational institutions.

Information management and the usability of health information systems (HIS) are important for the development of HIS in occupational health services. User participation in the HIS development process has been shown to contribute to the success of an HIS. The purpose of this study was to analyze how user participation in HIS development affected evaluation of the success of HIS. The success was assessed on the basis of the DeLone and McLean Information Systems (IS) Success Model. The study was conducted within occupational health services and the data (n=210) was analyzed with quantitative methods. The results showed that users participating in the HIS development process assessed the success of the HIS as better than those that had not taken part in the development. This difference could be seen in all seven dimensions of the DeLone and McLean IS success model but was statistically significant only for System Quality and Intention to Use. The results also showed that the users that had participated in the HIS development process also used the HIS more often and more extensively than those that had not participated in the development. The results indicate that user participation in the development process positively influences their assessment of the HIS and increases their active use of the IS. However, more research is needed to determine the long-term effects of using participatory design in HIS development.

This study aims to adapt and extend the DeLone and McLean Information System (IS) success model in the context of an online English as a Foreign Language (EFL) higher education foundation program. The objective is to enhance teaching, learning, and knowledge-sharing experiences within a virtual community of practice (vCoP). The research involved eight experienced full-time university lecturers with master's degrees in English language teaching as participants. They were presented with six open-ended questions followed by interviews. The study addresses the gap between research and practice by assessing the effectiveness of the model in measuring knowledge-sharing and user interaction within the EFL vCoP. The findings highlight the need for tailored models in specific online learning domains, such as EFL, rather than applying a generalized approach to education. The findings have practical implications for designing and evaluating online educational programs and communities, ultimately enhancing the quality of online learning experiences. The study proposes potential indicators of success, paving the way for future research in the field of online education. By identifying and refining these indicators, educators and researchers can better assess the impact of online learning platforms and communities on student outcomes, engagement, and knowledge-sharing.

Recently the universities in Pakistan started replacing their old legacy systems with Enterprise Resource Planning (ERP) systems to improve their academic and administrative processes. Previously, ERP systems were used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERP systems at eight different universities in Pakistan. The HEC has invested a significant amount of money to facilitate the integration, customization and implementation of these systems. Little research is reported to assess the impact of ERP systems in higher education institutions. Previous studies reported in the literature focus mainly on Critical Success Factors (CSFs) and risk factors in success and failure of ERP systems. To explore the research problem, various Information System (IS) success models were studied as part of the literature review. This study also presents a conceptual research model based on re-specification of the DeLone and McLean IS success model to empirically measure the impact of ERP in higher education in the Pakistani universities’ context. This research study empirically evaluated the post implementation impact of the ERP systems in higher education institutions, focusing on improvement in the academic and administrative processes. This study used a sequential explanatory mixed method design approach to meet the objectives and address the research questions. Quantitative data were collected from a survey involving 230 respondents (120 students and 110 faculty members) from two selected universities that had implemented ERP systems. The qualitative data was collected through 12 interviews (five faculty members, five heads of department and two VCs). The results of both the quantitative and qualitative findings highlight that the ERP implementation has a positive and significant impact on the improvement of academic processes such as student satisfaction, teaching quality, better communication and feedback mechanism and the higher management decision-making process in Pakistani university contexts. The research findings will help future researchers to build on the research, perhaps with different samples and methodologies and will be useful for higher education to formulate strategies for the implementation of ERP system in their respective public-sector universities. Keywords: Enterprise Resource Planning (ERP) Systems, Higher Education, mixed methods research, DeLone and McLean IS Success model

Background and Aim: The integration of Massive Open Online Courses (MOOCs) in higher education has transformed traditional learning methods, particularly in ideological and political education (IPE). This study examines students' perceptions of using MOOCs for IPE courses at a vocational university, focusing on factors influencing satisfaction and continuance intention. Drawing on the Expectation Confirmation Model (ECM) and the Task-Technology Fit (TTF) model, the research investigates how perceived usefulness, confirmation, task-technology fit, and learning engagement affect students’ satisfaction and their intention to continue using MOOCs. Moreover, the study advances theory by integrating the ECM and TTF frameworks, highlighting the mediating role of satisfaction and providing a nuanced explanation of continuance intention in the context of IPE. Results: A quantitative approach was employed, surveying 248 students to analyze their experiences. Structural Equation Modeling (SEM) was used to test the hypothesized relationships between variables. Results: The results indicate that perceived usefulness significantly influences satisfaction (β = 0.42, p < 0.001), and confirmation has a significant positive effect on satisfaction (β = 0.38, p < 0.001). Task-technology fit and learning engagement also positively impact satisfaction (β = 0.35 and 0.31, respectively, p < 0.001). Additionally, satisfaction significantly affects students’ continuance intention (β = 0.47, p < 0.001), with perceived usefulness, task-technology fit, and learning engagement playing crucial roles in shaping students’ willingness to continue using MOOCs. Conclusion: The findings underscore the importance of course design, interactive content, and platform usability in enhancing learning outcomes. The study provides empirical support for the theoretical integration of ECM and TTF in explaining MOOCs continuance, offering valuable insights for optimizing MOOCs in IPE.

Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success

The study was conducted to validate the application of DeLone & McLean’s Information System (IS) success model (2003) in a local setup in Kenya and to evaluate the success of an enterprise resource planning (ERP) system from a user perspective. It was carried out at Coffee Research Foundation (CRF) in Kenya. A number of past studies to measure the success of information systems in different settings were reviewed leading to the choice and use of the updated DeLone & McLean IS success model in this study. The research involved the use of questionnaires as well as interviews and focus group discussion (FGD). A number of hypotheses were formulated and tested and the results indicated that the updated DeLone & McLean’s IS success model was valid as a useful model for this particular study. The study also indicated that the variables system quality, information quality, and service quality stood out as critical determinants of how information and communication technology systems can be used to improve organizational performance.

Understanding the factors of mobile payment continuance intention: empirical test in an African context

PurposeThis study's purpose is to propose an integrated model based on expectation-confirmation model (ECM), task-technology fit (TTF) model, and updated DeLone and McLean information system (IS) success model to examine whether quality factors and TTF as antecedents to physician beliefs can affect physicians' continuance intention of the cloud-based hospital information system (HIS) and performance impact.Design/methodology/approachSample data for this study were collected from physicians at five hospitals in Taiwan. A total of 500 questionnaires were distributed, and 305 (61.0 percent) usable questionnaires were analyzed using structural equation modeling in this study.FindingsThis study verified that physicians' perceived information quality, system quality, general technical support service quality, and cloud storage service quality all positively caused their PU, confirmation, and perceived TTF in the cloud-based HIS, which together explained their satisfaction with the system, and subsequently led to their continuance intention of the system and performance impact.Originality/valueFirst, IS-related and cloud-related quality factors are simultaneously taken into consideration within this study's research model, and empirical results reveal deep insights into quality evaluation in the field of physicians' cloud-based HIS continuance intention. Next, this study contributes to an understanding of TTF in explaining physicians' cloud-based HIS continuance intention that is difficult to explain with only their utilitarian perception of the system, and places emphasis upon physicians' perception of performance impact greatly driven by their perceived TTF and continuance intention of the system, thus the results can shed light on antecedents and outcome of physicians' cloud-based HIS continuance intention.