Abstract
The public's impression of the overall government structure is greatly influenced by the performance of the local governments. As indicated by Public Complaint Bureau statistics, the operational responsibilities that these local authorities are expected to depict have to some extent fallen short of the public expectations. This could have a negative impact on the public's confidence in their local government. As a result, this study aims to investigate the factors associated to public trust in local government. Purposive sampling was used in this quantitative study, which included 120 Kuantan residents as respondents. As a part of this study, the data was analysed using SPSS 24. Transparency, accountability, and responsiveness were found to be strongly connected with public trust in Kuantan City Council. This study adds to the body of knowledge about the components of good governance and the effect they have on public confidence in local government. It is intended that this study would help the local government in Pahang establish a sound public policy and programme in order to increase the public trust.
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