Abstract
The emergence of micromobility services in the form of dockless shared e-scooters has resulted in a wide range of behavioral changes in urban environments. In order to effectively steer these changes towards sustainability targets, the characteristics of e-scooter trips and users’ behaviors should be understood further. However, there is a lack of systematic literature reviews in this domain. To address this gap, we provide a two-fold systematic literature review. The first aspect focuses on the categorization of temporal and spatial patterns of shared e-scooter usage. The second aspect focuses on a deeper understanding of e-scooter users’ behaviors, utilizing the principles of persona design. The analysis of temporal patterns highlights the commonality of midday, evening, and weekend peak usage across cities, while spatial patterns suggest e-scooters are used for traveling to recreational and educational land use, as well as city center areas. The synthesis of findings on users’ behaviors has resulted in six categories, with four user types based on usage frequency (one time, casual, power, and non-adopters), and two motivation-based personas (users who are not satisfied with current mobility options and users who have had positive travel experience from e-scooter usage). The overall findings provide important lessons for evaluating this emerging mobility service, which should be considered for steering its development in public-private stakeholder networks.
Highlights
There have been rapid developments in both scooter vehicle technology and associated sharing business models, along with deployment across metropolitan areas [1,2,3,4].Some of the literature argues that shared electric-powered scooters (e-scooters) could offer a viable alternative for first-mile and last-mile trips, as well as a reduction in fuel consumption and pollution [5,6,7,8]
We focus on mobility patterns including the temporal and spatial analysis of shared e-scooter trips
The difference user types and personas is that, the latter, we studies previously forbetween market segmentation
Summary
There have been rapid developments in both scooter vehicle technology and associated sharing business models, along with deployment across metropolitan areas [1,2,3,4].Some of the literature argues that shared electric-powered scooters (e-scooters) could offer a viable alternative for first-mile and last-mile trips, as well as a reduction in fuel consumption and pollution [5,6,7,8]. These include studies on vehicle development, including battery life and recharge [9], optimization [10], life cycle assessment [11], vehicle dynamics [12], business model development [13], service loyalty [14], economic models [15], policy and regulation [16], shared space management [17], safety [18], environmental impact [19], parking analysis [20], geofences [21], e-scooter injuries [22], and COVID-19 [23] While aspects such as infrastructure and commercialization are important, gaining a deep understanding of mobility behavior related to e-scooters plays a pivotal role in the ongoing transition of urban mobility systems worldwide [24].
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