Abstract
In the article, the author discusses the importance and effect/s of the words empathy, pity and sympathy in the communication of health professionals (HCP) with patients in palliative care. Other topics include how HCPs develop emotional connection with their patients, such non-verbal empathy like posture mirroring, listening, and silence, as well as how an empathic approach improves a patient's quality of life and dignity in death.
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