Abstract
In this article we discuss the characteristics of knowledge that lead to practical utility. We first review previous efforts at identifying the characteristics of useful knowledge. These contributions are grouped into three perspectives according to which representational mode they imply: propositional, narrative, or visual. We develop a framework for pragmatic validity that encompasses knowledge represented in all three modes. However, we also note an over-reliance on the propositional mode in academia, which contrasts with a preference for narrative and visual knowledge among practitioners. Explicit and propositional knowledge are key criteria for achieving scientific validity, but more ambiguous knowledge serves important functions in organizational life and may thus possess pragmatic validity. We highlight the role of conceptual models expressed in a visual format, a representational mode that has received little attention in the literature. We end with suggestions for further research that may extend...
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