When Europeans Complain: The Work of the European Ombudsman

Abstract

The office of European Ombudsman was created by the Treaty of Maastricht. The first Ombudsman, Jacob Söderman, began work in September 1995. To judge by the number of requests for materials and interviews that the office receives, particularly from students, academic lawyers are well aware of the existence of the European Ombudsman. There is also a growing body of literature about the office. Many practising lawyers, however, remain uncertain about the scope and functions of the work of the European Ombudsman. This is partly because the concept of an ombudsman is not always well understood, even by specialists in public law. This article will explain what an ombudsman is, the relationship between the European Parliament and the European Ombudsman, and the nature of the latter’s work. The aim is to persuade colleagues working in the field of European public law that the office of the European Ombudsman is well worth monitoring.