When Contactless Service Matters: The Use of Robotic Services in the Healthcare Sector

Abstract

The Coronavirus disease 2019 (COVID-19) pandemic has led to a catastrophic public health emergency that impacted the global society's prosperity, health, and security. Concurrently, the swift technological development over the recent decades has enabled the rising implementation of robots in various industries. In particular, there is a growing demand for robotic technology in the healthcare sector as a precautionary measure since they significantly reduce the risk of cross-infection through interpersonal contact among medical professionals by shifting to computerized routine tasks. Therefore, this paper presents a comprehensive review of the use of robots in the healthcare sector during and post-COVID-19 pandemic. This paper highlights the increasing demand and adoption of robotic technology during and post-pandemic COVID-19 in healthcare sector. The benefits to the society and engineering managers, and challenges in implementing robotic technology in the healthcare sector are provided at the end of this paper before the paper ends with a concise conclusion.