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Abstract
The present study examines the effect of the emotional exhaustion associated with salespersons’ job insecurity on their sleep (i.e., insomnia symptoms). We identified two types of formal organizational control systems (i.e., outcome-based and behavior-based controls) as boundary conditions that strengthen/weaken the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 187 Korean salespersons at two time points, which were separated by three months. Like our predictions, the positive relationship between job insecurity and negative sleep quality (i.e., insomnia symptoms) was found to be mediated by emotional exhaustion. We further found a significant three-way interaction between job insecurity, outcome-based control, and behavior-based control, which is mediated by emotional exhaustion, indicating that the positive relationship between job insecurity and emotional exhaustion was strongest when the outcome-based control and behavior-based control of salespersons were high and low, respectively. The indirect effect of the emotional exhaustion associated with job insecurity on sleep quality was also weakest when the outcome-based control and behavior-based control were both high. These results provide theoretical and practical implications for managing employees in job insecurity contexts.
Highlights
The economic recession that has taken place over the last few decades and the concomitant increase in uncertainty in the labor market have led employees to feel job insecurity [1]
While it is possible that a poor sleep quality endangers employees’ job insecurity threats by increasing their emotional exhaustion, we propose that the reverse relationship between job insecurity increasing their emotional exhaustion, we propose that the reverse relationship between job and sleep quality that is mediated by emotional exhaustion has a stronger theoretical foundation
Drawing on affective events theory (AET) and empirical findings, we propose that job insecurity is positively related to insomnia symptoms by stifling emotional exhaustion, which leads to the following mediation effect: Hypothesis 1
Summary
The economic recession that has taken place over the last few decades and the concomitant increase in uncertainty in the labor market have led employees to feel job insecurity [1]. While job insecurity is a critical issue for service firms [7,8,9], few studies have examined the job insecurity of service employees and, in particular, salespersons. In response to this lack in the literature, we attempt to develop a model of job insecurity that is targeted at salespersons. Job insecurity research has identified stress-related mechanisms as mediators between job. Job insecurity research has identified stress-related mechanisms as mediators between job insecurity and psychological well-being. We investigate the link between job insecurity and sleep problems, as as recent studies are increasingly examining sleep as a crucial factor of employee well-being and job recent studies are increasingly examining sleep as a crucial factor of employee well-being and job performance (i.e., decision making and safety; [28,29])
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