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Abstract
Excellent communication skills among graduates are very crucial for their future and career development. WhatsApp application is seen to have the potential to develop these skills since it has robust functions and features, easy to use, and free. However, there are still issues in implementing this application as a tool in developing communication skills by utilizing this application for educational purposes among UTM students. Hence, this study was aiming to investigate the level of WhatsApp usage in education, the level of communication skills by utilizing WhatsApp for educational purposes among students, and their correlations. Student’s perception of using WhatsApp in education was also investigated. This study was based on quantitative research conducted using a survey design, where online questionnaires were distributed randomly among 400 UTM students based on simple random method. Findings showed that there is a high level of WhatsApp usage in education among UTM students and also a high level of communication skills by utilizing this application for educational purposes among UTM students. It was supported by a strong positive linear correlation that existed between these two variables. Students also showed positive perceptions of utilizing WhatsApp in education to develop their communication skills. Therefore, lecturers and students are encouraged to utilize WhatsApp application in education as it can help in fortifying communication skills among students who later become competent graduates that can meet the demand from the industries.
Highlights
The current changes in technology development have improved in many ways and rapidly
The results showed a strong, positive, and significant correlation that exists between the level of WhatsApp usage in education and the level of communication skills by utilizing WhatsApp for educational purposes among UTM students (r = 0.618, n = 400, p < 0.01, two tails)
The first research objective was to investigate the level of WhatsApp usage in education among UTM students
Summary
The current changes in technology development have improved in many ways and rapidly This advancement of technology has helped many industries to evolve, including in education settings. Said, the students and teachers see the effectiveness of instructional techniques, iJIM ‒ Vol 15, No 23, 2021 Such as using the internet for distance learning. The spectacular functions and features provided by WhatsApp has become the reason why this technology is preferable among students to communicate with their instructors and peers [5]. It is the most popular MIM application, with 1.6 million active users globally [6]. Numerous studies have mentioned the advantage of using WhatsApp application in the education setting [7,8,9,10,11,12,13,14]
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