Abstract
BackgroundWhatsApp (WA) is the most recent and attractive applicative among Smartphone users. The use of WA in healthcare environment has been shown of multiple benefices. Mozambique team involved in 2017 bed nets universal coverage campaign (UCC) implemented a distant mentoring strategy using WA. This study aims to perform a descriptive analysis of the use of WA as a supplementary tool for mentoring provincial and district health teams during bed nets universal coverage campaign in Mozambique.MethodsUsing WA, a qualitative study was carried out between March and July 2017. Seven WA groups were created. One group for central-level team, and six groups corresponding to each implementation province. The WA content was analyzed, grouped into separate themes, and subject to information triangulation among researchers and group participants. Saturation guided the quantity and quality of information.ResultsA total of 511 members were included in all WA groups. Of these, 96% were provincial WA groups. A total of 24,897 messages (text and images) were exchanged in all WA groups. The main communication form was text (22,660–91%), followed by images (2237–9%). Five themes emerged from content analyses: 1) administrative/financial, 2) logistic, 3) planning and implementation, 4) monitoring and evaluation, and 5) best practice.ConclusionsThe use of WA during universal coverage bed nets campaign implementation in Mozambique fostered central-level coordination, providing implementation support to district and provincial teams, and promoting wider and timely information sharing among group members.
Highlights
WhatsApp (WA) is the most recent and attractive applicative among Smartphone users
Mozambique team involved in 2017 bed nets universal coverage campaign developed multifaceted implementation strategies to increase UCC implementation performance, access and demand of long-lasting insecticidal nets (LLINs)
This study aims to perform a descriptive analysis of the use of instant messaging communication (WA) as a supplementary tool for mentoring provincial and district health teams during bed nets universal coverage campaign in Mozambique
Summary
WhatsApp (WA) is the most recent and attractive applicative among Smartphone users. The use of WA in healthcare environment has been shown of multiple benefices. Mozambique team involved in 2017 bed nets universal coverage campaign (UCC) implemented a distant mentoring strategy using WA. This study aims to perform a descriptive analysis of the use of WA as a supplementary tool for mentoring provincial and district health teams during bed nets universal coverage campaign in Mozambique. Using WhatsApp (hereinafter referred to as WA) in the primary health care education setting has demonstrated a number of benefits for undergraduate nurses These include the usefulness of the application for integrating theory and clinical practice; increasing the availability of resources for Mozambique team involved in 2017 bed nets universal coverage campaign (hereinafter referred to as UCC) developed multifaceted implementation strategies to increase UCC implementation performance, access and demand of long-lasting insecticidal nets (LLINs). The purpose is to provide a continuous learning opportunity (mentoring) and technical support with unlimited commitment of time
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