Abstract
TQM is the most ‘holistic’ approach available to date in support of improvements in organizational performance. Yet experience indicates that about 3 out of 4 implementations are economic disasters! Its very comprehensiveness, it is claimed, permits poorly defined methodologies to occur, many inimical to the company's economic health. It is argued that TQM focuses on long-term projects while short-term projects should use the JIT approach, referred to as TPM. It is proposed to combine TQM, TPM and Gainsharing Rewards as TPQM, to provide an unbeatable system for continuous improvement in the organization. Experience with a TPQM approach is discussed and illustrated.
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