What universities can learn from corporations about quality control of students. A proposal from a Japanese perspective

Abstract

This article suggests that a new tool, called 'process control', be considered to assure the quality of university students. Until now, entrance and exit controls have been the focus, with process control being a relatively new concept. What is it? And what mechanisms would make it possible? This paper examines the possibility of universities borrowing the quality control concept from corporations, calling it 'process control'. The authors conclude that corporate methods are not directly applicable to universities due to fundamental differences. However, there are benefits to be gained from utilizing corporate experience in quality control. Corporations can, for example: (1) help universities articulate the goals of quality control; (2) help formulate a method for process control; (3) help ensure reciprocity in assessment; and (4) help enhance communication within universities. The study and practice of quality control for university students are still in the early stages of development with the potential to evolve, perhaps leading to more innovative Japanese university management in the future.