What to Do If Patients Want Service or Emotional Support Animals

Abstract

Back to table of contents Previous article Next article Government & LegalFull AccessWhat to Do If Patients Want Service or Emotional Support AnimalsAnne Huben-Kearney, R.N., B.S.N., M.P.A.Anne Huben-KearneySearch for more papers by this author, R.N., B.S.N., M.P.A.Published Online:28 Sep 2020https://doi.org/10.1176/appi.pn.2020.10a24AbstractHere are some tips and information on how to handle patient requests for a support animal or emotional support animal.A patient asks the psychiatrist for a letter advocating for a service animal or for an emotional support animal. What is the difference between them? What is the psychiatrist’s responsibility when receiving such a request?Service DogsUnder the Americans With Disabilities Act (ADA), a service animal is defined as a dog (or miniature horse) that has been individually trained to perform tasks for an individual with a disability. The task(s) performed by the dog or horse must be directly related to the person’s disability. The disability may be physical, sensory, psychiatric, or intellectual. Psychiatric service dogs (PSDs) require extensive training to work specifically with people whose disability is due to mental illness. PSDs might be trained to remind patients to take their psychiatric medications, turn on lights for patients with posttraumatic stress disorder (PTSD), or interrupt self-mutilation by patients with dissociative disorder. Under the ADA, service animals can go anywhere the public can go.Emotional Support AnimalsEmotional support animals (ESAs) provide support through companionship. ESAs (generally dogs) have no special training and are not given the same accommodations as service animals. Regulations regarding ESAs are primarily set by individual states, but under the Federal Fair Housing Amendments Act and the Air Carrier Access Act, individuals who meet the proper criteria are entitled to an emotional support dog to assist them with their daily life.Generally, a regular pet can be an ESA if a mental health professional writes a letter saying that the owner has a mental health condition and needs the animal’s help for their health or treatment.Disorders that qualify for a PSD or ESA must be specified in DSM-5. Examples of disorders that could qualify a person for a service dog or emotional support animal include the following:ADHDAnxiety disordersDepressionPTSDBipolar disorder/mood disorderSchizophreniaRisk Management Tips for LettersFor a PSDDetermine that the patient is psychiatrically disabled to the degree that the person is unable to perform at least one major life task without assistance of a PSD on a daily basis.For an ESADetermine whether an ESA can indeed provide emotional support, but also understand how the animal assists with support.Consider meeting and observing the ESA, especially prior to patients’ airplane travel if they do not have their ESA with them. However, patients’ not bringing their ESA to sessions may be a flag that an ESA is not necessary.Resist classifying different species of animals, such as peacocks, iguanas, pigs, and other unusual animals as an ESA for air travel.State that you are not vouching for the ESA’s behavior, but only how the ESA helps your patient.For either a PSD or ESAState that your patient has a DSM-5 diagnosis for which the PSD or ESA is a necessary accommodation but do not give your patient’s specific diagnosis. ■ResourcesU.S. Department of Justice, Civil Rights Division, Disability Rights Section, Frequently Asked Questions about Service Animals and the ADAADA National Network, Service Animals and Emotional Support AnimalsADA National Network, Service AnimalsThis information is provided as a risk management resource for Allied World policyholders and should not be construed as legal or clinical advice. This material may not be reproduced or distributed without the express, written permission of Allied World Assurance Company Holdings, Ltd, a Fairfax company (“Allied World”). Risk management services are provided by or arranged through AWAC Services Company, a member company of Allied World. © 2020 Allied World Assurance Company Holdings, Ltd. All Rights ReservedAnne Huben-Kearney, R.N., B.S.N., M.P.A., is a risk management consultant in the Risk Management Group of AWAC Services Company, a member company of Allied World. Risk Management services are provided as an exclusive benefit to insureds of the APA-endorsed American Professional Agency Inc. liability insurance program. ISSUES NewArchived