Abstract

This article explores how the scope of solutions to complex problems is determined by the way in which the problem is formulated. We inquire into this by means of a theory-driven case study of the reform in the Norwegian drug rehabilitation sector and the Tyrili facility. We analyze divergent approaches to drug rehabilitation by means of a problem formulation framework, which distinguishes between (1) the value dimensions of given problems, and (2) the phases of problem solving activities. Based on this inquiry, we arrive at a set of propositions, in which we propose that the two approaches differ in their inclusion of various value dimensions. Moreover, we suggest that the reform pursued increased efficiency as a solution to a reductionist formulation of the problem, which challenged Tyrili's opportunity to solve the problem in the multidimensional manner they conceive of it. This is an argument against a one-dimensional maximization of efficiency as a pursuit of quality in social services.

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