Abstract
In his column, AWWA Executive Director Jack Hoffbuhr discusses the need to anticipate the future as best we can. He talks about converting the Information Revolution into the Knowledge Revolution by turning information into useful knowledge that facilitates strategic planning and decision making. He is hopeful that water and wastewater utilities will take continuous quality improvement seriously and support an accreditation program. He sites QualServe and the Partnership for Safe Water programs as having shown that they are effective models for facilitating continuous improvement in operations, management, and water quality. His final hope for the future is to eliminate waterborne disease throughout the world.
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