What matters more? An investigation of factors influencing student satisfaction in transnational higher education

Abstract

ABSTRACT Given the growth and evolution in transnational higher education models, the present study investigates students’ perceptions of service quality in dual-degree programmes. It also compares how different programme components and student demographic characteristics influence their overall satisfaction with their programmes. A survey was administered to 117 recent graduates from dual-degree programmes in Cambodia, Indonesia, and Jordan. Survey data were analysed using descriptive statistics, a principal components analysis, and a linear regression model. The findings indicate that students perceived their learning experiences and available resources to be of quality and were satisfied with their programmes. Regression results showed that higher ratings for local partner university professors, perceived learning and development, technology and resources, and plans to be internationally mobile upon graduation significantly predicted student satisfaction. These findings have implications for the study of transnational higher education and the importance of considering programme models and for universities with transnational higher education programmes.