What makes hospitality and tourism executives adopt information and communication technology: Antecedents and outcomes of ICT adoption

Abstract

While previous hospitality and tourism research has concentrated on the benefits of information and communication technology (ICT) adoption from the perspectives of customers and suppliers, less attention has been placed on this stream of research from an upper echelons perspective. Furthermore, a limited number of studies have explored the relationship between ICT adoption and its financial implications. Using various theoretical foundations (i.e., upper echelons theory, industrial organization theory, resource-based view, and organizational learning theory), this study attempts to provide an overarching conceptual framework that can explain the antecedents and consequences of adopting ICT. More specifically, this paper delves into industry- and firm-specific conditions to better understand the relationship between a top management team’s (TMT) attributes and ICT adoption as well as the relationship between ICT adoption and its financial implications.