Abstract
Management consultants appear to be particular knowledge workers that are characterised by an expert and self-sufficient profile. The aim of this research is to understand whether their professional characteristics still allow them to share knowledge and lead them to use a formal network (through a knowledge management system, kms) or an informal one (person-to-person). To study their kms using and sharing behaviour, a qualitative case study methodology was adopted, based on observation and multi-hierarchical ranking, multi-site, partly-structured interviews among consultants within the same consulting firm. The results firstly show that use and knowledge-sharing behaviours are differently influenced by practical and social characteristics; moreover, the social professional context of these self-sufficient experts encourages most of them to share knowledge within a more informal network.
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