Abstract
User-centered design (UCD) is an approach to designing computer systems and software applications that focuses on the user's needs, wants and abilities as central elements of the design process. UCD does not assume that technologists and developers “know better,” but that users implicitly can guide a design process toward a product that is intuitive, easy to use and useful. 1 Cooper A The inmates are running the asylum: Why high-tech products drive us crazy and how to restore the sanity. Sams, Indianapolis1999 Google Scholar , 2 Norman DA Draper SW User centered system design: New perspectives on human-computer interaction. L. Erlbaum Associates, Hillsdale, N.J.1986 Crossref Google Scholar Developers can harness the powerful, but often unarticulated, insights of their target users with a few simple strategies: watch users work in their daily environment, involve users early and often in the design process and learn from the interaction of users with prototypes and other design artifacts.
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