Abstract
It is argued that, when it comes to knowledge management, the attention of managers and researchers alike is still focused on IT, sidelining other important aspects of knowledge management. One important sidelined aspect is the role of teams and groups for storing, retrieving, sharing, creating and utilising knowledge. Empirical research in customer service centres shows that managers are not aware of the knowledge-related functions of teams, while team members are. This neglect on the part of managers is reflected in the literature, where only a few papers point out the important role of teams in knowledge management processes. This diagnosis has wider-ranging implications it fields the hypothesis that teams are crucial for integrating knowledge. Interaction between team members is central and therefore should be supported by managers.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Information Technology and Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
