Abstract
Total Systems Intervention (TSI; Flood and Jackson, 1991a; Flood, 1994) is a relatively new approach to problem solving that is founded on Critical Systems Thinking [see Flood and Jackson (1991b) for main source and comprehensive references]. With TSI the use of many methods in problem solving is strongly recommended to ensure adequate cover is provided for all kinds of issue. The methods are sorted into types which makes possible the choice of method best suited to issues faced. From a TSI perspective it is essential to explain in broad terms the sort of changes that occur in practice when different types of method are used. A similar explanation was given by Checkland (1981) for soft systems approaches, and to great effect. It improves the understanding of what is happening when you problem solve and the likelihood of achieving any desired impact. There are three main types of problem-solving methods in TSI, each addressing a different sort of question.
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