Abstract
ABSTRACT The COVID-19 pandemic has made virtual work more prevalent than ever. Building on the theoretical frameworks of network inertia and media affordances, this paper examines how network characteristics (tie strengths and heterogeneity), and media affordances (persistence and social presence) jointly influence virtual workers’ intention to communicate with colleagues. Data from a U.S. nationally representative sample (N = 389) provided partial support for both theories. Tie strength and social presence had a significant impact on virtual workers’ communication intention. Psychological heterogeneity influenced people’s intention to approach colleagues, but demographic heterogeneity did not. Theoretical and practical contributions were discussed.
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