What Explained Nonprofit Organizations’ Satisfaction with Volunteer Retention During the COVID-19 Pandemic?

Abstract

The purpose of this quantitative study was to investigate nonprofit organizations’ satisfaction with volunteer retention during the COVID-19 pandemic. The participants were 74 nonprofit organizations’ leaders who participated in the online survey. The response rate was 10.6%. We found that the overall mean score for satisfaction with organizational retention of volunteers during the COVID-19 pandemic was 3.50 (SD = .98), and the importance of volunteer management practices was 3.52 (SD = .96). Most nonprofit organizations were proactive (38.8%) and reacted promptly (52.2%) while addressing the organizations’ response to the pandemic. Approximately 10.3% of the variation in satisfaction with organizational retention of volunteers during the COVID-19 pandemic could be explained by the importance of volunteer management practices and organizational response to the COVID-19 pandemic. However, within the final model, only one factor was a significant predictor of satisfaction with organizational retention of volunteers during the COVID-19 pandemic, namely, organizational response to the COVID-19 pandemic (β = -.304; p = .014). Recommendations for future research discussed. Implications for volunteer management and leadership studies faculty, University Extension educators, human resources practitioners, and local nonprofit organizations’ leaders are also presented.