What does my appearance have to do with my job? Vocational students on the sexual harassment from guests in the hospitality industry

Abstract

Sexual harassment by guests is part of the vocational culture in many workplaces within the hospitality industry. In this study, we investigate vocational students' descriptions of sexual harassment by guests in the hospitality industry and how these instances can be understood in terms of objectification. The empirical material consists of focus group interviews with upper secondary school students who are training to work in the hospitality industry. The students describe four categories of sexual harassment: appearance comments, private and intrusive questions, leering, and physical contact. In the descriptions, men are sexually harassing female students or employees. The types of objectification in the descriptions are reduction to appearance, reduction to body, instrumental approach, denial of autonomy, denial of bodily integrity, and denial of subjectivity. Regardless of the type of objectification involved, a dilemma arises for the girls who have been taught that being courteous to guests is part of the professional role, while the guests are treating them as sexual objects.