Abstract
COVID-19 has significantly changed the teaching-learning process and it may indeed be a permanent change. Schools, colleges and universities have had to switch to remote/e-learning in an attempt to continue their operations during the pandemic. Institutions have struggled to identify the key success factors necessary for effective e-learning. While there have been some studies that have identified a few key factors, there has not been a comprehensive review of the key success factors for effective e-learning. This paper fills that gap by presenting a detailed examination of the critical success factors required for effective e-learning. The results show that success in e-learning is a complex combination of key factors such as institutional/administrative support, systems configuration and technical design, the level of computer skills among learners, learners’ interpersonal behavior, e-learning readiness, learner motivation, computer anxiety, self-efficacy, instructors’ characteristics, environmental factors and the demand it imposes on learners of varying age and cognitive maturity.
Highlights
In today’s competitive educational environment, e-learning has become a new paradigm adopted by most educational institutions including universities and colleges
While there have been some studies that have identified a few key factors, there has not been a comprehensive review of the key success factors for effective e-learning
The results show that success in e-learning is a complex combination of key factors such as institutional/administrative support, systems configuration and technical design, the level of computer skills among learners, learners’ interpersonal behavior, e-learning readiness, learner motivation, computer anxiety, self-efficacy, instructors’ characteristics, environmental factors and the demand it imposes on learners of varying age and cognitive maturity
Summary
In today’s competitive educational environment, e-learning has become a new paradigm adopted by most educational institutions including universities and colleges. Despite the growth in the e-learning market, there have been some failures Learners have discontinued their online courses after their initial experience and institutions have struggled to determine why. In an online learning environment, several factors explain users’ satisfaction These factors are normally grouped under six main headings or dimensions namely: environmental, system design, technology, course, student and teacher (Arbaugh, 2000; Arbaugh & Duray, 2002; Aronen & Dieressen, 2001; Chen & Bagakas, 2003; Hong, 2002; Lewis, 2002; Piccoli, Ahmad, & Ives, 2001; Stokes, 2001; Thurmond, Wambach, & Connors, 2002). The result is that everyone is left asking: what are the key factors required for successful online learning?
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