Abstract
ABSTRACT Correctional services are closed, complex bureaucratic organisations which are historically slow to embrace change. Yet, the COVID-19 pandemic catalysed a dramatic shift to widespread video visitation across correctional services in Australia. Drawing on qualitative data with corrective services staff (n = 19) from six jurisdictions (Australian Capital Territory, New South Wales, Queensland, South Australia, Victoria and West Australia), this article charts the large-scale implementation of video visitation during the COVID-19 pandemic. It is argued that video visitation demonstrates uncharacteristic organisational agility in Australian corrective services which may provide optimism for change projects.
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