Abstract
The purpose of this paper is to provide the software engineer with tools from the field of manufacturing as an aid to improving software process and product quality. Process involves classical manufacturing methods, such as statistical quality control applied to product testing, which is designed to monitor and correct the process when the process yields product quality that fails to meet specifications. Product quality is measured by metrics, such as failure count occurring on software during testing. When the process and product quality are out of control, we show what remedial action to take to bring both the process and product under control. NASA Space Shuttle failure data are used to illustrate the process methods.
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