What are the critical success factors for the implementation of supply chain performance measurement systems in SMEs

Abstract

In an attempt to cope with an economic environment that doesn't seem to slow its development and while under the pressure of being more competitive, every company takes in a new strategy enabling it to be in better conditions in its business sector. Research has shown that performance measurement systems, especially those deriving from the mission of the supply chain and the process of strategic planning, have a key role in the development of the companies' management and performance. There is a growing literature concerned with the design and the implementation of supply chain performance measurement (SCPMS) systems and plenty of them mention the difficulties of their implementation especially in SMEs. Using a critical success factor (CSF) approach and based on the analysis of the existing literature, we investigate this crucial issue in-depth and we put forward and define CSFs that are crucial for implementing SCPM systems in SMEs throughout this article. The empirical investigation is still ongoing and it will be carried out by using critical thinking, inductive reasoning and in-depth interviews in Moroccan small and medium enterprises (SMEs)