Wellbeing Predictors in Animal Shelter Workers: Exploring the Roles of Job Demands, Job Resources, and Job Crafting

Abstract

ABSTRACT Animal shelter workers are at risk of poor wellbeing resulting from their work, with this potentially impacting employee performance and attrition. Using the Job Demands-Resources (JD-R) model as a theoretical framework, the study explored relationships between job demands, job resources, workplace wellbeing (exhaustion and engagement), performance, and intentions to leave. Use of job-crafting behaviors, and the extent that these behaviors predict wellbeing after controlling for the impact of job demands and resources, were also explored. Among the 142 participants surveyed, a range of job-crafting behaviors were reported. Consistent with the JD-R model, hierarchical regressions revealed job demands and resources accounted for 36.4% of the variance in work engagement and 36.2% of the variance in exhaustion. Job crafting predicted wellbeing in animal shelter workers after controlling for demands and resources and explained an additional 7.8% of the variance in work engagement and 5.9% of the variance in exhaustion. Work engagement, but not exhaustion, was related to performance, while both engagement and exhaustion were related to intentions to leave. The results suggest that job demands and resources impact wellbeing in animal shelter workers, affecting their performance and contributing to intentions to leave. Broad workplace interventions that build resources and minimize demands may, therefore, be effective in promoting wellbeing and performance in animal-shelter environments, which could potentially increase retention rates. Animal shelter workers make active adjustments to their work environment through job crafting, and these are linked to workplace wellbeing. Interventions that offer flexibility and encourage job crafting, particularly those that involve finding opportunities for growth and seeking feedback on performance, offer a useful bottom-up approach to complement top-down interventions.