WEBSITE CONTENT QUALITY IN TERMS OF PERCEIVED IMAGE OF HIGHER EDUCATION INSTITUTION

Abstract

The main objective of the article is to clarify the importance of different types of website content found on websites of higher education institutions in relation to the image – reputation perceived by their students – customers based on the analysis. Specifically, the analysis focused on the content found in the sections about the study and and events. The analysis focused on the higher education institution of economic and economic-management type that actively communicates with its existing students as well as prospective students online. The results of the analysis are based on responses from 400 respondents - 20.83 % of the total number of students studying at the selected educational institution. Based on the findings it can be concluded that the correlation coefficients found in both cases - contents of the website - were significantly low. In the case of the section Information about the study” the analysis did not reveal a significant relationship between variables, however, in the case of the section News events” the analysis found a positive relationship. This relationship was described using the regression equation. The results of the analysis should serve higher education institutions as a tool for better understanding of their target groups’ preferences in order to optimize online reputational management activities.