Abstract
Once upon a time, word spread that geeks could get together in a new kingdom called Cyberspace. Subjects raced to upload information onto the new kingdom. Eventually, any old jester was uploading pages. It was wonderful! It was exciting! It was unmanageable! Sometimes it was downright ugly! Nearly two years ago, California State University (CSU) Dominguez Hills initiated a Web site redesign with the goal of developing a site that is both beautiful and easy to use. At midpoint, the Center for Usability in Design and Assessment (CUDA) added a whole new set of design criteria by asking the question, “Can the site viewer find the piece of information s/he seeks?” Jan Boucher is project manager of CUDA, located on the campus of CSU Long Beach, which serves both corporate and educational clients. Marion Smith, coordinator of instructional computing services at CSU Dominguez Hills, has been a CUDA client. Using CSU Dominguez Hills as a case study, they will outline the process and pitfalls of a Web site redesign, focusing on the following three areas:
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