Web site accessibility, usability and security: a survey of government web sites in Kyrgyz Republic

Abstract

The information in government web sites, which are widely adopted in many countries, must be accessible for all people, easy to use, accurate and secure. The main objective of this study is to investigate the usability, accessibility and security aspects of e-government web sites in Kyrgyz Republic. The analysis of web government pages covered 55 sites listed in the State Information Resources of the Kyrgyz Republic and five government web sites which were not included in the list. Analysis was conducted using several automatic evaluation tools. Results suggested that government web sites in Kyrgyz Republic have a usability error rate of 46.3 % and accessibility error rate of 69.38 %. The study also revealed security vulnerabilities in these web sites. Although the "Concept of Creation and Development of Information Network of the Kyrgyz Republic" was launched at September 23, 1994, government web sites in the Kyrgyz Republic have not been reviewed and still need great efforts to improve accessibility, usability and security.