Abstract

Information technology (IT) development in internet and web technologies have grown a variety of web-based services. Public services no longer require face-to-face activity, but can already be done virtually through web media. This research will evaluate land services at the ATR/BPN office in Ogan Ilir South Sumatra. The evaluation method used is the PIECES framework which consists of performance, information, economy, control, efficiency, and service. The questionnaire consists of 23 items and distributed using Google Forms. After analyzing the results of the questionnaire, five (5) variables are included in the "Excellent" category (Performance, Information, Control & Security, Efficiency, and Service), and only 1 (one) variable is included in the "Good" category (Economy).

Highlights

  • The development of information technology (IT) greatly influences civilization which enables the work within an organization to be completed quickly, accurately and efficiently

  • Information and communication technology spread through network technology that enables the exchange of data quickly and efficiently

  • Based on the analysis and description described in the previous sections, it can be concluded and given suggestions relating to the main problem

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Summary

Introduction

The development of information technology (IT) greatly influences civilization which enables the work within an organization to be completed quickly, accurately and efficiently. People needed information and communication technology (ICT) to be able to exchange information. Information and communication technology spread through network technology that enables the exchange of data quickly and efficiently. One example of technological development is the internet and website. Indonesia ranked number 4 (four) in the world for internet users [1]. With a large number of internet users, more and more internet-based services are needed by the community. In this study will discuss internet services in government related to land administration services

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