WEB APPLICATION FOR THE ONLINE LAUNDRY SERVICE

Abstract

This preliminary study emphasizes on small tiny Medium Enterprise (MSME) in laundry place that specialize in the customer’s assessment of on-line laundry service. MSME is that the most business that survive within the thick of economic condition in state. There have been several studies in MSME conducted in space of client, service, service quality, or correlation between them. Researches among client assessment on service quality gain quite abundant interest for many years. However, it absolutely was quite few of researches that study within the explicit place like laundry service particularly on-line laundry service. In order that research worker planned this preliminary study. Research worker needs to achieve the deeper data and understanding of customer’s mind regarding the customer’s assessment of on-line laundry service, by exploitation one-on-one interview because the qualitative methodology analysis approach. The preliminary study result shows that the shoppers United Nations agency is exploitation the web laundry service show the terrible feedback towards it, as long because the on-line laundry service supplier maintain their quality, and client are loyal to them and trust them and willing to unfold the great news regarding the web laundry service they're exploitation to their society. Key words: e-commerce, customers’ assessment, service quality, laundry service