Abstract
Through theoretical influences, particularly drawing on the phenomenological notion of embodiment, and through the findings of an ethnographic study of the work practice of service technicians at two industrial assembly manufacturing units, we present the philosophy behind and practice in designing a mobile support system for real-life application. In this particular setting, we have come to question both the usefulness of the currently available and applied styles of interaction, and the role such a system should play in the everyday activities of service and maintenance. In this paper, we introduce the findings of the field study and explain how these findings have been interpreted to constitute design incentives. We especially focus on three aspects of the design of the prototype system: the functionality it encompasses; the interaction style with which the user performs input to the device; and the mobile prototype's graphical user interface
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