‘We seem to be moving in circles’. How facilitative action research generates transferable and workable breakthroughs in policy networks that are stuck

Abstract

Action Research can make an important contribution in bringing transformative action to contemporary complex societal problems. Critique upon its limited scope opens the discussion about transferability of outcomes. This paper discusses how facilitative action research enabled transferable and workable breakthroughs to policy practitioners feeling stuck in designed governance networks around complex care and safety problems in the Netherlands. Experiments with facilitated, collaborative conversations of relational inquiry with policy practitioners were conducted in practices in three different cities. Evidence from the three practices suggests that for breakthroughs to be transferable and workable, they need to be able to support a process of reliving and re-experiencing. Reliving and re-experiencing was enhanced when the researcher added a level of abstraction to the conversation by using systems-thinking inspired visuals. This way, policy practitioners were able to grasp the complexity of their situation as well as to see the unintended consequences of their actions. Subsequent naming of the visuals enhanced both the appropriation of the abstracted situation as well as facilitating the broader communication of the experience beyond the group of practitioners involved. Finally, by actively bridging the different practices in three different cities, the researcher was able to connect experiences and so enhance the feeling of reliving and re-experiencing beyond the individual practices. This way, a broader base of knowledge and experience about the problematique, and possible breakthroughs in the complexity of collaboration in designed policy networks, was created.