We’re engaged! Following the path to a successful information management capability

Abstract

An Information Management Capability (IMC) has been shown to drive business performance; however, little research has investigated the managerial and governance factors that drive IMC. To address this research gap, this study examines how three IT engagement model components (business-driven IT governance, IT project alignment, and joint competence development) affect a company’s IMC. A study of international CIOs indicates that IT project alignment and joint competence development enhance IMC. These same factors mediate the relationship between business-driven IT governance and IMC. Our findings highlight the benefits of cross-training and engagement with users on a project-by-project basis in developing IMC and, in turn, enhancing business performance.